Last Updated: 21-09-2026
At Albaree, we are committed to providing healthy, nutritious, and safe halal meat and value-added products. Due to the perishable nature of our products, we have established the following Refund & Cancellation Policy. Please read it carefully before placing your order.
1. ORDER CANCELLATION
- Cancellation by Customer (Before Dispatch)
- Orders can be cancelled free of charge if the cancellation request is made before the order is dispatched from our facility.
- To cancel an order, please contact us immediately at +91 98-83-82-82-82 or email info@albaree.com with your order details.
- If the order has already been dispatched, cancellation may not be possible.
- Cancellation by Customer (After Dispatch)
- Once the order has been dispatched, it cannot be cancelled as the products are perishable and cannot be resold.
- In exceptional cases, please contact us and we will review the request on a case-by-case basis.
- Cancellation by Albaree
We reserve the right to cancel any order due to:
- Unavailability of stock.
- Incorrect pricing or product information.
- Suspected fraudulent activity.
- Force majeure events (natural disasters, strikes, etc.).
- In such cases, a full refund will be processed to the original payment method.
2. REFUND POLICY
- Eligibility for Refund
Refunds will be considered under the following circumstances:
|
Reason for Refund |
Eligibility |
|
Order not delivered |
Full refund after verification. |
|
Wrong product delivered |
Full refund or replacement, provided the issue is reported within 4 hours of delivery. |
|
Damaged or spoiled product |
Full refund or replacement, provided the issue is reported within 4 hours of delivery with photographic evidence. |
|
Missing items in order |
Refund for the missing item(s), provided the issue is reported within 4 hours of delivery. |
|
Quality issue |
Case-by-case review. Report within 4 hours of delivery with photographic evidence. |
- Non-Refundable Situations
Refunds will NOT be provided in the following cases:
- The product has been consumed, partially used, or tampered with.
- The issue is reported after 4 hours of delivery.
- The product was stored incorrectly after delivery (e.g., not kept frozen).
- Change of mind after delivery.
- Orders cancelled after dispatch.
3. REFUND PROCESS
- Report the Issue: Contact us at +91 98-83-82-82-82 or email info@albaree.com within 4 hours of delivery.
- Provide Evidence: Share your order number, photographs of the product, and a brief description of the issue.
- Verification: Our team will verify the claim within 24–48 hours.
- Resolution: If approved, you will be offered:
- A replacement of the product, or
- A full or partial refund, as applicable.
- Refund Timeline: Approved refunds will be processed within 5–7 business days to the original payment method.
4. REPLACEMENT POLICY
- If you receive a wrong, damaged, or spoiled product, we will arrange a free replacement as soon as possible.
- Replacements are subject to product availability.
- If a replacement is not possible, a full refund will be issued.
5. DELIVERY DISCLAIMER
- Albaree maintains a strict cold chain from our facility to your doorstep.
- Once the product is delivered and accepted, the responsibility for proper storage (freezing) lies with the customer.
- We are not responsible for spoilage caused by improper storage after delivery.
- HOW TO CONTACT US
For any cancellation, refund, or replacement request, please contact us at:
Albaree
Address: A-122, Fish Market, Ghazipur, New Delhi – 110 096
Phone: +91 98-83-82-82-82
Email: info@albaree.com
Business Hours:
Wednesday to Monday: 9:30 – 19:00
Tuesday: Closed
7. POLICY UPDATES
Albaree reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
By placing an order with Albaree, you agree to the terms of this Refund & Cancellation Policy.